Refund Policy

RETURNS

We only replace or refund items if they are defective or damaged in transit, please send us an email 14 days from the day of delivery to sales@soulchildgems.com

To start a return, you can contact us at sales@soulchildgems.com

If your return is accepted, we’ll send instructions on how and where to send your package. 

Due to hygiene concerns, we can't accept the return of earrings.

It is important to retain a proof of posting to ensure you can prove that the item has been returned.

If your order arrives damaged or faulty, please take photos or videos where we can see the fault of the product in question and email our customer service team via sales@soulchildgems.com with the details.

 
IMPORTANT

      • It is the customer's responsibility to pay for the return postage and the original postage is non-refundable.
      • If you have damaged your items or they show signs of wear, we cannot accept a return.
      • If your order is returned after the 14-day period has passed, we have the right to deny it and ship it back to you.
      • Please remember to keep your proof of postage receipt and keep hold of it until your refund has been received.
      • We reserve the right to deduct the original postage cost from your refund if you no longer qualify for free shipping.


PROOF OF POSTAGE

Please ensure you obtain a Proof of Postage when you return the item(s) to us (make sure you keep a copy of the Proof of Postage in case we do not receive the returned parcel, as we cannot accept liability for returned goods lost in transit).

A valid Proof of Postage must include:
  • The date the item is shipped.
  • Our address, showing at least the city & country or post code.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Please email sales@soulchildgems.com and be ready to provide us with photo evidence to support the issue.

Cancellations

Once we receive your order it begins processing immediately, therefore we cannot cancel your order once it has been placed.

SOUL CHILD GEMS reserves the right to cancel any order that may seem fraudulent or suspicious. To avoid running the risk of your order being canceled, please ensure your shipping and billing address match. 

Lost / Stolen or Damaged Packages

Once an order is shipped we are not responsible for lost, stolen, or packages damaged in transit. Should you experience any of these issues please file a claim with the postal provider.

By purchasing from www.mysticsrow.com, you accept and agree these terms and service.